Shipping FAQ

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Mt Baker Vapor Shipping FAQ

At Mt Baker Vapor we offer a variety of shipping options to our customers. The shipping method you choose does not affect how quickly your orders get placed. A large majority of the time your order will be processed in 24 hours. In some situations though it may take up to 3 days to process and ship your order. Our packages are packaged discretely for your security.

Shipping Methods

At MtBakerVapor we have a couple different shipping methods to choose from. It is important to know that the shipping method you choose will not speed up the processing speed of your order. Orders are processed first come first serve basis. We try our hardest to get all our packages out quickly

USPS

USPS is one of the most affordable methods to ship packages to our customers. USPS delivers packages six days a week (Monday – Saturday) and work very hard to get the mail out. The only downfall to USPS is the lack of tracking updates and most of the time you will have your package before tracking has been updated.

USPS First Class Mail

First Class mail is the standard of our shipping. We can only fit 13 ounces worth of product in a first class mail package. This is most common shipping method chosen by our customers. It will normally get to its destination in 3 – 7 business days.

USPS Priority Mail

Priority mail is slightly faster then first class mail. We calculate the rate based on the size of the order and the kind of priority mail package that will need to be used. These packages typically arrive to our customers in 2 – 3 business days.

USPS Express Mail

Express mail is slightly faster then priority mail. We calculate the rate based on the size of the order and the kind of express mail package that will need to be used. Express mail must be to the post office by 3pm to get processed for 1 – 2 day shipping. Remember paying for express mail does not give you a quicker processing time it just means that once your order has shipped it will arrive at its destination at the fastest possible speed. Express mail can not be used to ship to APOs or FPOs.

UPS Ground

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We also ship via UPS Ground. UPS ground will take a different amount of time depending on where you live. Please take a look at the UPS ground map to determine how long it will take to get your package. This will give you a general understanding of how long it will take your package via UPS ground service. The rates are much better on larger orders and you get much better tracking then with USPS.

Free Shipping

We offer a free shipping method at MtBakerVapor for all domestic orders over $50. Sometimes there are also coupon codes for free shipping. When a customer chooses free shipping we ship via the least expensive method possible. Our system will pick the best method for us to use so your package may ship via USPS or UPS depending on cost. Free shipping will never work on international orders.

Local Pickup

Local pickup is available from 9am-5pm PST one full business day after the order has been placed when this method is specified at checkout. Please note that orders placed before 3:30PM PST won’t be available for pickup until the following day due to processing and production time. Also, orders placed after 3:30PM PST will require the following day for processing time and hence will not be available for pickup until one day after the following day. For example, if an order is placed on Monday at 3:31pm it will be available for pickup on Wednesday (not Tuesday), as that is one full processing day later.
Orders can be picked up at:
705 Sunset Pond Lane
Suite #3
Bellingham, WA 98226

International Shipping

At MtBakerVapor we ship packages world wide. Keep in mind we are unaware of your local laws and the customer assumes all shipping risk. Once the package leaves our hands there is nothing we can do at this point. All international mail is shipped via USPS or FedEx. If you order any e juice your customs form will be labeled as e juice. We will not stretch the truth or under declare values on any packages. We offer a variety of international shipping methods. Note: Customers are responsible for all customs and duty fees when importing products into their country.

First Class International Mail

International postage is based on the weight of your package. First class international mail is assigned a tracking number. Unfortunately once the package leaves the USA (typically in Las Angelas, California or New York) we will not have any other tracking information on this package. First class international mail can take up to 20 business days to reach its destination. Please also understand that customs can delay this process.

Express International Mail

International postage is based on the weight Express international mail is assigned a tracking number and can be tracked until it is delivered to the customer. Your package will arrive to you in 3 – 10 business days. Please understand customs can delay this process.

FedEx Priority Mail International

This is a flat rate shipping method offered by FedEx. The package can be tracked all the way to its destination. This is by far the fastest international shipping method making it to its final location in 1 – 5 business days. We strongly suggest using this shipping method.


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87 Responses to “Shipping FAQ”

  1. Mary Kaufman March 16, 2013 at 3:42 am #

    Good evening mt.bakervapor:

    Your site is interesting, however, I am leaving this communication, because, I am kindly requesting your address and telephone number. Also, please let me know, if your site takes orders over the telephone. Your cooperation will be much appreciated. I remain,

    Respectfully,

    Mary Kaufman—-marykaufman77@verizon.net

    • admin March 19, 2013 at 6:34 pm #

      You can call us any time between 9am – 5pm PST 360-389-3244

      • brian September 22, 2013 at 12:15 am #

        Question, on your return address would you mind changing it to just your initials roommates have a habit of swooping inn my juices when they see anything vapors – HELP! I attached a similar note on the comments sections on my order thanks!

        • Katrina Schuster September 22, 2013 at 5:05 pm #

          I am sorry we are unable to change our shipping labels to just our initials. USPS only allows us to ship under our registered business name Mt Baker Vapor.

      • austin December 3, 2013 at 8:23 am #

        I’m trying to file an insurance claim from USPS because Minnesota seems to love losing or stealing my packages, but I need your address, phone number, a name first and last

        • Katrina Schuster December 3, 2013 at 6:12 pm #

          Mt Baker Vapor LLC
          James Thompson
          705 E. Sunset Pond Ln #3
          Bellingham, WA 98226

  2. Danijela Crnjac June 27, 2013 at 6:26 am #

    Why I can not use First Class International Mail for my order?It only offers FedEx:::

    • James June 27, 2013 at 5:53 pm #

      It is back now. Sorry for the troubles.

  3. Kevin July 2, 2013 at 5:12 pm #

    I too found the only option to ship was FedEx the other day, and can report there are more options again now.

    That said, I did try the FedEx option this order and @ $24 US, I was on the fence about it. Tracking and getting the order a number of days sooner was nice, however the FedEx driver collected ANOTHER $23 CAD in fees at my door that I was in no way expecting…So international(Canadian?) buyers beware of this when choosing shipping! This should be added to the FAQ please.

    Thank you.

    • James July 3, 2013 at 5:19 pm #

      There are more options once again. We are sorry for the troubles.

    • Rafael November 12, 2013 at 11:45 pm #

      Same here, i chose FedEx for security and when the shipment got here they charged me 45$!

  4. Ashraf July 13, 2013 at 3:59 pm #

    Custom form can be change to “Gift” in any way ???

    • James July 16, 2013 at 10:06 pm #

      This is something we are not planing on doing at this time.

  5. Jason July 14, 2013 at 10:04 pm #

    Hey guys,

    I’m a Canadian and I will shortly be in Vegas for a week. I wanted to use the opportunity to stock up on your juice as I’ve heard great things about it. I have two questions:

    1) Will there be an issue shipping to my condo in Vegas when the billing information on my card is a Canadian address? I don’t have time for any billing hold ups so I want to check in advance.

    2) Do you have an express option that can guarantee deliver within a few days (I don’t want the items to arrive after I’m gone!)? Which shipping option would be best?

    I’ve got a narrow window of time to make this happen so I want to be sure I know what to do to make it happen.

    Thanks!

    • James July 16, 2013 at 10:06 pm #

      This is not a problem at all. You can use express mail or some UPS options for guaranteed delivery.

    • Bill July 27, 2013 at 8:17 pm #

      I live in Las Vegas and it has only taken 3 day to get my order and the same with my son when he orders and for buying juice here pink spot the best place to go as for me I order my juice from mtbaker only along with everything eles

  6. David July 15, 2013 at 4:27 pm #

    Hi James,
    The Fedex shipping option seems to be missing when i was going to checkout.
    Is it still available?
    thanks!

    • James July 16, 2013 at 10:05 pm #

      It will be back. We are working out some finer details with FedEx to get our packages to clear customs a little easier.

  7. Thomas July 17, 2013 at 9:02 pm #

    Shipped via USPS Priority and I don’t see my tracking number anywhere on the site or in my emails? Am I just overlooking it? Order is listed as shipped since yesterday. Thanks!

    • James July 23, 2013 at 9:32 pm #

      You should have had a tracking number emailed to you. Please check your spam folder.

  8. Stefan July 21, 2013 at 10:57 am #

    Hi James,
    the Fedex shipping option for international shipping available again?!
    Thank you!
    -Stefan
    /Germany

    • James July 23, 2013 at 9:31 pm #

      Yes its back and able to be used again! :D

  9. Stefan August 1, 2013 at 1:54 pm #

    Wow, ordered on Monday and the package arrived in Germany today, that`s 4 days with FedEx. Thanks James!.

    • James August 7, 2013 at 6:19 pm #

      FedEx does great for international shipping :D

  10. Sheri August 12, 2013 at 10:41 pm #

    What payment plans do you take?? Bill me Later or PayPal?

  11. natha August 14, 2013 at 1:57 am #

    The fedex option isn’t available.. is it going to be in the next 24hrs?

    • James August 14, 2013 at 8:32 pm #

      We are currently out of FedEx shipping supplies. As soon as we get these back in stock we will add FedEx to the site again.

    • Katrina Schuster August 18, 2013 at 6:24 pm #

      We have fed-ex available for international orders, but not for domestic orders. We offer USPS and UPS for domestic orders. But please if you are an international customer and fed-ex is still not showing up please contact either on live chat at http://www.mtbakervapor.com 7 days a week 9am to 5pm pacific standard time or shoot us an e-mail at support@mtbakervapor.com

  12. Mansoor August 15, 2013 at 3:24 pm #

    Hi james,
    im waiting for FedEx shipping, please let me know ASP. im running out of liquids :P

    • James August 16, 2013 at 3:52 pm #

      We are trying our hardest to get FedEx shipping supplies back in stock.

  13. g24 September 4, 2013 at 5:46 pm #

    hey, just wondering if there’s any Malaysian orders that you received and successfully sent? I live in Malaysia and i’m interested in trying some of your juices. thanks!

    • Katrina Schuster September 4, 2013 at 6:53 pm #

      We have had people order from Malaysia before. However, whether or not you receive the package if up to your customs.

    • eRy October 3, 2013 at 2:01 am #

      Use USPS. dont use Fedex.

  14. ben September 6, 2013 at 12:01 am #

    Wanting too use the fed-ex option for shipping but it has dissapeared.please bring it back so i can be garanteed the shipment will turn up.thanks.

    • Katrina Schuster September 6, 2013 at 12:06 am #

      We will bring the FedEx option back as soon as we receive our supplies from FedEx. We will keep WordPress updated. Sorry, for the inconvenience.

      • Katrina Schuster September 10, 2013 at 7:01 pm #

        The FedEX shipping option is back and now available at Mt Baker Vapor.

  15. tom September 6, 2013 at 6:46 pm #

    how long is it estimated for first class international shipping to arrive in the UK?

  16. gian carlo September 9, 2013 at 10:13 am #

    helo im from dubai.uae, how long should i expect to wait of my juice? yesterday its confirmed my order.tnx vape on.

    • Katrina Schuster September 11, 2013 at 10:30 pm #

      Probably looking at 10+ business days. It is also dependent on your customs systems. If it doesn’t show up on 10+ business days I suggest checking with your local customs and/post office.

  17. Roy October 1, 2013 at 4:21 pm #

    Do you guys require signature when ordering mods? Some vendors do some dont, i work when the mail is running and would surely miss it everytime. Im waiting on your response to order an mvp thanks.

    • Katrina Schuster October 4, 2013 at 11:38 pm #

      We MBV do not require signature to order mods. I know that if you ship via UPS they usually require a signature, but USPS does not. I would recommend going with USPS. Let me know if have any other questions!

  18. Caga Regras October 13, 2013 at 6:40 pm #

    Would you call “stretching the truth” to declare an “e juice” as an “essence” instead in the customs form? That would be very good!

  19. Jennifer October 15, 2013 at 4:07 am #

    Hi there, I am just wondering if you have had any feedback from Canadians that have had it shipped and if they have had any issues with customs. I have picked up orders from you and my husband loves it but we were just curious about shipping over the border. We have done some research and there really is no law against Ejuice, there is a broad ban that Health Canada has put it under but it is for anything over 4mg per dose which is higher than Ejuice so TECHNICALLY there is nothing to enforce :).

    • Katrina Schuster October 16, 2013 at 5:39 pm #

      It really depends on your local office. We have shipped to Canada before with no issue. Or if there is any issue it is usually having to pay duty for it if customs opens it.

  20. Ben October 28, 2013 at 4:31 pm #

    Do you ship discreetly?

    • Katrina Schuster November 2, 2013 at 6:58 pm #

      They only thing we have on our packages is a fragile sticker and a return label with Mt Baker Vapor. Let me know if have any other questions.

  21. Joseph Haynes October 31, 2013 at 1:59 pm #

    Quick question, do y’all ship to APO/FPO for deployed servicemembers? I’m stationed in Tacoma, and am currently overseas, and my e cig broke, and need a new one, ASAP.

    • Katrina Schuster November 2, 2013 at 6:55 pm #

      We do ship to APO. Place an order! :) Don’t forget to use “vaporfrombaker” to save 10 percent off.

      • Joseph Haynes November 18, 2013 at 2:57 pm #

        I will gladly place an order, but now I have another question, how do I plug in the APO address, because it’s different than a stateside address, and I’m a bit confused

        • Katrina Schuster November 20, 2013 at 7:00 pm #

          You should be able to put your APO address in like a normal address with APO in front the of the address.

  22. johsonq November 18, 2013 at 12:07 pm #

    hi, i order a e-liquid, first time to order from US. Because i have heard you make some very nice juice. I pay for usps as my shipping. My tracking number is LN814037118US, this is my SHIPMENTS FOR ORDER #192675. It has been a month,,,,no one contact me yet, can you check it out for me? Thanks.

  23. Kylie November 24, 2013 at 1:07 am #

    Hello just placed an order today (Sunday in Australia) I’ve chosen FedEx international, how long does it usually take?

  24. Chad Kuhlow December 12, 2013 at 6:40 pm #

    I placed my order on December 5th, got an email saying that it had shipped on the 6th at 8am. Was told by the tracking number it hadnt gone anywhere until the 10th and that it would be here on the 12th today, and it is not. Any ideas on where it is then? First time customer just really eager to get your juice!

    • Katrina Schuster December 21, 2013 at 6:48 pm #

      Please e-mail us at support@mtbakervapor.com with your order number and we will help you track the package down. We are so sorry for the inconvenience and we look forward to talking with you.

  25. Martin S December 17, 2013 at 3:06 pm #

    The 21 and over signature you require upon delivery needs to be reconsidered. I have been trying to get my juice for the past 3 days and being that you require a signature the UPS driver will not leave it. People work during the day and now I have to take time out of my day to either sit around during the 4 hour window UPS gave or waste more time driving to their facility to pick up my package. This is not a convenient shipping method for your customers.

    • Katrina Schuster December 21, 2013 at 7:07 pm #

      We apologize for the inconvenience. The last time we spoke with our UPS rep we had a signature upon delivery by at 18+ individual. We apologize if they changed the policy to 21 and over and we did not update our Shipping FAQ. I was wondering if there was a reason you chose UPS instead of USPS? USPS does not have a signature requirement and most of our packages shipped priority 2 to 3 day mail with them. It also never hurts whenever you have shipping problems to e-mail us at support@mtbakervapor with your order number. Please let me know if there is anything we can do for you as an apology.

  26. Hesham December 22, 2013 at 4:46 pm #

    Hi, did you ship to United Arab Emirates (Dubai) before with no issues?

    • Katrina Schuster December 28, 2013 at 7:32 pm #

      We have shipped to Dubai before with no issues. Please let us know if you have any other questions!

  27. nuwan January 5, 2014 at 3:24 pm #

    Hi, did you ship to Sri Lanka before with no issues?

    • Katrina Schuster January 10, 2014 at 1:09 am #

      We have shipped to Sri Lanka before. Let us know if you have any other questions.

  28. Jamie January 8, 2014 at 2:47 am #

    I placed my order on 2nd Jan 2014 and received on 7th Jan 2014… did i mention I am in Brisbane Australia and I used Fedex… Awesome turnaround MtBakerVapour and I am really impressed with my liquids. A++++++

  29. Holly January 13, 2014 at 2:24 am #

    The free shipping option only came up for me, and I didn’t use a coupon code for it and my order was $20-something. What carrier would it be, so I can expect it?

    • Katrina Schuster January 20, 2014 at 8:09 am #

      Most likely it will be shipped vis USPS. Please let me know if you have any other questions.

  30. Ben January 18, 2014 at 4:27 pm #

    Hi, have just made an order and it is Sat morning your time. Just wondering if you ship on weekends?

    • Katrina Schuster January 20, 2014 at 8:08 am #

      We do ship on Saturdays. Let me know if you have any other questions.

  31. Michael January 27, 2014 at 5:18 am #

    If I place an order online, is there any way that my package can ship with a discreet return address on it? I would appreciate if it did not contain anything “vapor” related, such as “Mt Baker Vapor.” I would not like my children to know the contents of the package because they do not know about my vaping. Thanks

    • Katrina Schuster February 2, 2014 at 5:16 am #

      All of our packages have to include our return address. It is USPS, UPS and Fed Ex policy. I am so sorry. I hate to be an enabler but have you thought about a P.O. box?

  32. hady magdy January 29, 2014 at 5:43 pm #

    i’m in Egypt and i wanna ask if i want to make an order , is it available ? and which shipping method can i use ?

    • Katrina Schuster February 2, 2014 at 5:14 am #

      We have shipped to Egypt before. We usually recommend either USPS International First Class or Fed Ex International. Fed Ex International has better tracking. I personally would go with that method.

  33. tony February 5, 2014 at 5:33 am #

    if i order over 50 dollar worth of stuff will there be a choice of free shipping?

    • Katrina Schuster February 10, 2014 at 12:11 am #

      Yes. Domestic orders over $50 qualify for free shipping. Let me know if you have any other questions.

  34. nathan February 20, 2014 at 5:01 am #

    Curious when fedex shipping is going to be available???

    • Katrina Schuster February 26, 2014 at 12:57 am #

      At this time there’s no plan to implement domestic FedEx shipping. If we get enough requests for it we might reconsider, however.

  35. Gina Overstreet February 23, 2014 at 3:11 am #

    I place my order on February the 20th and I also received an email on February the 20th that said my order has been shipped and it did give me a tracking number. I pay the $6 to have to ups Priority shippingbut when I go to ups to put in a tracking number it says its invalid and there’s no information found. Do you have any idea what may be causing that issue I have double check the number on the site in my account status and also with the email and they’re both the same.

  36. Vincenzo February 28, 2014 at 3:11 am #

    have you ever shipped to montreal, quebec? very interested, my local spot is RIPPING me off

  37. bev March 5, 2014 at 4:12 pm #

    Hi from the UK : }

    I have placed my first ever order for anything from the USA this morning, do you know of any issues shipping to the UK. Thank You

  38. Dustin March 8, 2014 at 7:46 pm #

    Note to all Canadian vapers. When your package reaches Canada you can use the Canada post website and your USPS tracking code to track it in Canada. Just had 2 packages come from the states I was able to track completely.

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